Case Studies
Customer Experience Management for the most popular Retail Loyalty Program in the country

The client is a subsidiary of the largest retail conglomerate with hundreds of the largest shopping malls sprawled…
Loyalty 2.0: From analytics to insight to customer engagement for a large Financial Services Institution











Keeping 14 million customers of various interests and preferred services happy and loyal is not an easy task. …
Customer Analytics for a Multinational Insurance Company











Insurance business organizations exist and thrive on customer acquisition. This Multinational Insurance Organization’s Marketing team decided to try…
Managing delinquency using Customer Analytics for a large savings bank











The Bank, after realizing record breaking growth year-on-year, realized that the next opportunity for growth lies on how…
CRM design, roadmap, technology architecture for a luxury retail chain











A major high-end luxury retail department store was to further enhance its competitive advantage by becoming far more…
Understanding Customer Loyalty and Rewards Redemption with Customer Intelligence and Analytics: Consulting Engagement for a Coffee Restaurant Chain











With rewards redemption at less than 10%, one of the biggest and most successful coffee and tea shops…
Integrated Social Media Management for Rustans











Rustan’s is a major high-end retail department store. With a plethora of retail categories, brands and branches, each…
Treating millions of customers as individuals: ABS-CBN Group of Companies embraces Customer Analytics











The Philippines is a nation of contrasts. It is one of the most populous countries in Asia with…
Loyalty 2.0 — From analytics to insight to customer engagement for PJLI











With well over 10 million customers availing of their various financial products, the client needed to find a…
Customer Experience Management for SM Advantage











SM is by far the largest retail conglomerate in the country. As a natural extension, it manages one…