Case Studies

Retail Loyalty & Customer Experience Management

Customer Experience Management for the most popular Retail Loyalty Program in the country

The client is a subsidiary of the largest retail conglomerate with hundreds of the largest shopping malls sprawled…

March 9, 2024 Read More »
Customer Engagement in Financial Services

Loyalty 2.0: From analytics to insight to customer engagement for a large Financial Services Institution

Keeping 14 million customers of various interests and preferred services happy and loyal is not an easy task. …

March 8, 2024 Read More »
Customer Analytics for Multinational Insurance

Customer Analytics for a Multinational Insurance Company

Insurance business organizations exist and thrive on customer acquisition. This Multinational Insurance Organization’s Marketing team decided to try…

March 7, 2024 Read More »
Managing Delinquency with Customer Analytics

Managing delinquency using Customer Analytics for a large savings bank

The Bank, after realizing record breaking growth year-on-year, realized that the next opportunity for growth lies on how…

March 6, 2024 Read More »
CRM Design & Tech Architecture for Luxury Retail Chain

CRM design, roadmap, technology architecture for a luxury retail chain

A major high-end luxury retail department store was to further enhance its competitive advantage by becoming far more…

March 5, 2024 Read More »
Customer Loyalty & Rewards Redemption Insights

Understanding Customer Loyalty and Rewards Redemption with Customer Intelligence and Analytics: Consulting Engagement for a Coffee Restaurant Chain

With rewards redemption at less than 10%, one of the biggest and most successful coffee and tea shops…

March 4, 2024 Read More »

Integrated Social Media Management for Rustans

Rustan’s is a major high-end retail department store. With a plethora of retail categories, brands and branches, each…

October 19, 2023 Read More »

Treating millions of customers as individuals: ABS-CBN Group of Companies embraces Customer Analytics

The Philippines is a nation of contrasts. It is one of the most populous countries in Asia with…

October 16, 2023 Read More »

Loyalty 2.0 — From analytics to insight to customer engagement for PJLI

With well over 10 million customers availing of their various financial products, the client needed to find a…

October 15, 2023 Read More »

Customer Experience Management for SM Advantage

SM is by far the largest retail conglomerate in the country. As a natural extension, it manages one…

October 14, 2023 Read More »