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One platform for every message, every channel, every conversation.
Knect is a customer communication platform built for Asia Pacific’s mid-market and SME businesses, designed to unify lead capture, marketing automation, omnichannel marketing, real-time conversations, and actionable analytics into a single, affordable tool.
Engage
ENGAGE
Run outbound campaigns and handle inbound responses in one flow. Capture leads from email, SMS, Viber, Website, and other messaging touchpoints, then link every conversation to the right CRM record.
Discourse
Discourse
Real-time one-to-one conversations built for conversational commerce. Keep chats, tickets, and requests in the channel customers use, with AI and live chat support to scale responsiveness without losing context.
Assist
Assist
Built-in helpdesk for customer service and support. Assign, prioritize, and resolve requests with clear ownership, SLAs, and a complete interaction history.
Insights
Insights
Full circle analytics from attribution to campaign and channel performance. Connect results to pipeline movement and sales outcomes, then segment customers to personalize what you send next.
Frequently Ask Questions
Knect supports omnichannel engagement across website live chat, email, SMS, Viber, Facebook Messenger, and VOIP, so your team can manage outreach and conversations in one place.
Yes. Knect includes built-in marketing automation so you can launch campaigns across your chosen channels to specific customer segments or to your full list.
Yes. You can send SMS campaigns to all customers or selected segments. For Viber, Knect can support a Viber Business account so you can send campaigns and manage messaging through Viber.
Yes. You can message and reply to customers on Viber through Knect.
Yes, as long as the message is part of an existing Knect conversation thread. Knect can track and surface those inbound messages so your team can respond and continue the conversation in the channel the customer used.
Customers can inquire through channels like Facebook Messenger and Viber within existing Knect conversation threads. SMS is typically not used as a cold inbound channel for companies, so it is treated mainly as outbound.
Yes. Knect includes ready-to-use campaign templates to help teams create content faster and stay consistent across channels.
Yes. You can segment customers based on attributes like demographics and product holdings, then send messages to one customer, selected segments, or your entire database. Advanced segmentation is available in more advanced versions of Knect.
Yes. You can automate campaign delivery across channels based on timelines or triggers tied to customer journeys, so follow-ups happen at the right moment without manual chasing.
Yes. Knect has a full-function CRM including lead tracking, sales pipeline management, sales force automation, and customer service and support.
You can track performance by customer or salesperson and view dashboards and reports.
Leads and inquiries across channels are recorded and trackable, and you can assign leads or customers to specific users for clear ownership.
Knect packages include the platform plus monthly messaging credits across channels. You do not pay per message until you use up your monthly credits. If you exceed the monthly allocation, you will be billed for the excess.
Yes. We provide guided onboarding and enablement sessions for admins and users. Customer data is access-controlled by user roles, and activities are trackable for accountability.
If you cancel, you retain ownership of your data, and export or transition support is discussed upfront based on your setup and plan.