About Kpability

Creating meaningful customer engagements through data-driven, technology-enabled, managed services and solutions.

We champion data-driven customer experiences as a leading data analytics company. Every day, we are dedicated to crafting, connecting, and curating intelligent interactions, all rooted in a profound grasp of the customer's journey at every turn. We are more than just a social media agency; we offer data science consulting services to enhance your customer interactions and business strategies.

Our Mission

At Kpability, our mission is to create exceptional experiences that drive tangible success and a transformative future by using data driven customer-centric strategies to support true omnichannel excellence.

Our Vision

We share every company’s vision: to be truly customer centric.

Our Team

Our unique strength lies in fusing strategic acumen, technical prowess, and analytical know-how to deliver specialized Data and Analytics and CEM services and solutions that provide exceptional value to our clients.

Monty Roxas
Managing Director

A seasoned management consultant specializing in strategy, marketing, CRM, and customer analytics. MONTY established Kpability in 2007 with his core advocacy to bring the Customer-centric business philosophy to his clients. Under his leadership, Kpability emerged as a premier provider of CRM, Customer Analytics, Customer Interaction Management, and Digital Customer Engagement services catering to a diverse mix of players in a variety of industries in the country. Monty earned his MBA from the Edinburgh Business School and his Bachelor of Science in Economics degree from the University of the Philippines. He also earned graduate certificates in Strategic Marketing and Finance from the Asian Institute of Management.

Rhoy Adona
Chief Technology and Information Officer

RHOY has been orchestrating enterprise systems implementations, data warehousing, and customer analytics, for more than two decades, with remarkable executive positions at Jollibee Foods and SM’s Marketing Convergence Inc. As Chief Technology and Information Officer at Kpabiliity, the team, partners, and clients, benefit from RHOY’s enterprise experience and practice in solutions provisioning, business intelligence, and data analytics. RHOY has been driving customer-centric IT systems through collaboration, and results-driven approaches to ensure project success and continuous improvement. With 24+ years in the IT industry, Rhoy is armed with a BS in Computer Engineering.

Seth Daradar
Director for Customer Intelligence

SETH has been honing his expertise in customer engagement, CRM, customer intelligence, and analytics for more almost two decades, enabling him to lead Kpability’s Customer Intelligence and Customer Engagement Management practice. Seth’s experience, analytics precision, and ‘always curious and questioning’ mind brought him to top enterprise roles including Analytics Advocacy at Globe Telecoms, Analytics Adoption at the SM Group’s Marketing Convergence, Inc. - the organization behind the widely popular SM Advantage reward program, and as Customer Intelligence Lead at SAS Institute Philippines. Seth has a Bachelor of Science Degree in Commerce and majored in Information Systems Management.

Why Choose Us?

Data-Driven Insights

We specialize in harnessing data to empower businesses in formulating strategies and driving decision-making.

Customized Data Visualization

Own tailored data dashboards that provide clear and actionable insights, ensuring that you have a comprehensive view of your information anywhere, anytime.

True Omnichannel Excellence

Acquire the capability to seamlessly integrate customer-centric strategies and tactics across all digital channels; social media, SMS, and email, for a cohesive customer experience.

Comprehensive Touchpoint Coverage

Convert every interaction into actionable insights and drive optimized and meaningful customer engagements from mobile, email, and social media.

Nearly Two Decades of Profound Expertise

Since 2007, we've partnered with prominent brands and global omnichannel solutions providers, offering unmatched expertise and a wealth of local and international insights.

Accuracy and Reliability

Through global partnerships, we provide tailored data and analytics, customer interaction management, and digital customer experience solutions, ensuring customer insights are precise and customer engagement is relevant.